Welcome to our Frequently Asked Questions!
If you have a question that isn't answered below, please don't hesitate to contact us at firstname.lastname@example.org - We're ready and waiting to help!
How long will I have to wait before I get my order?
Hellhound Leather Co is a full time custom leather shop and everything is made to order. Every leather item is crafted by hand within the walls of our small workshop in Utah and we outsource nothing. We process and craft items in the order in which they are received and do our best to stay on schedule.
For small items such as lever wraps, bullet slides, wallets/pipe rolls or pants belts we try to ship out as quickly as we can. This usually happens within 7 business days.
For custom projects or gun leather items (rifle slings and scabbards, holsters, gun belts, shoulder rigs etc.) the crafting time is significantly longer and, due to the custom nature of our work, requires a very high attention to detail. We appreciate the patience and understanding of our clientele.
Due to high demand, our lead times are currently around 24 weeks for larger gun leather items and custom work.
Do I pay when I order or when you ship?
This question has a two part answer, please read both parts!
1 - If you are ordering on our website you will pay in full when you order, despite our lead times. The reason for this is because the payment authorization period for most payment processing merchants is around 30 days. Since our lead times are much longer than this, we cannot ensure payment for our work if the payment is not made in full at time of order.
2 - We understand that this might not be ideal for some of our customers and we are happy to offer an alternative payment arrangment. In order to finalize an order and hold your place in line on our waiting list, we require a deposit of 30% of the total order amount. Then once we are finished crafting your items, the balance will be due before we ship. If you prefer this payment arrangement, please contact us at email@example.com or at 38-707-3751.
How do I start a custom order?
Its best to start with an email or a call directly to Gavin to talk about what you're looking for. We may go back and forth a few times on the details, but we want to make sure every aspect of the custom work is covered before we offer you a price. We do our best to be very fair about our pricing and so its important to get an accurate bid from the beginning.
Once we have nailed down exactly what you're looking for and all the details are worked out, we will send you an invoice. We require a 30% deposit (non-refundable to cover materials) in order to get in line and begin the build.
We do our best to keep communication open during the process and invite you to contact us at any point. We will also contact you if we need further clarification or direction on your build.
What shipping services do you offer?
Once your order is complete, we ship out using USPS Priority Mail and we provide you with a tracking number for your package. Typically, if you are within the United States, your package will arrive within 5 business days after shipment (sometimes as few as 3 and as many as 7). If you would like us to use FedEx or UPS for your package, additional shipping charges may apply, depending on current rates. Please contact us via email or phone and we are happy to work with you on shipping.
For our International Friends: Please be aware that your country may require VAT or import taxes or customs fees for the release of your package. You are responsible for any fees or duties to be paid to your local Government or customs office.
Please see below for more information regarding the import duty or tax associated with the countries we commonly ship to:
United Kingdom: https://www.gov.uk/goods-sent-from-abroad
Furthermore, please be aware of EU and UK Brexit changes that have come into effect January 1, 2021. You will likely be required to pay VAT taxes at time of import. For more information; Please see this UK Brexit transition guide, and we also recommend you consult with your local tax authority.
What if my gun isn't an option when trying to order a holster?
That usually isn't a problem! We just list the firearms that we commonly get requests for on our website, but we can fit almost any of our items to your particular firearm.
Please contact us and we'll help you out!
What if my carry style (cross draw, cants, left hand etc) isn't an option when trying to order a holster?
Most of our holsters can be converted easily to a cross-draw style and this can be selected in the "Draw Hand" options on the listing. If 'Cross Draw' is not an option on the listing this usually means that converting the holster to a cross draw would alter the holster skirt in a significant way. We are still happy to do this for you, but we would like to speak with you first about how the carry style will alter the holster you see on the listing. So please just give us a call so we can best serve you!
If you need a canted holster at a certain degree, we're happy to do that - please contact us. Inform us of how you would like the holster oriented and we'll make it happen. If you have any questions or concerns, just give us a call!
What leathers do you commonly use?
Every leather and bit of hardware that goes into our work is carefully chosen to be the very highest quality. Nearly all of our gun leathers are sourced directly from the prestigious Wickett & Craig Tannery of Pennsylvania; one of the oldest and last remaining strictly vegetable tanning facilities in the United States. We source directly from the tannery to ensure that only the highest grade leathers come to our shop. Depending on the project, we use their beautiful traditional harness leathers, their incredibly sturdy saddle skirting or their flawless tooling leathers. Since all of their leathers are veg tanned, they are safe for use with your firearm and will last generations if cared for properly.
A few of our gun rigs may have oilskin exteriors to achieve a different look, but these are all lined with Wickett & Craig veg tanned tooling leather to protect the gun and add structure to the rig.
We also use a few leathers from Horween Tannery in Illinois, another very old and prestigious tannery of the United States. We incorporate their beautiful nubucks to line our gun belts. The exact color of our belt linings will vary from belt to belt depending on what colors are available, but generally black leather belts will have a black or gray Horween nubuck lining and brown leather belts will have a tan or brown Horween nubuck lining. Nubuck leather has the softness of suede, but it is a top grain leather and boasts greater durability and longevity.
All of our exotic skins are sourced from Pan American Leathers in New York, a tannery highly specialized in exotic skin tanning for the last 70 years. We use their exceptional quality shark, python, caiman and stringray and have access to many other exotic skins. These exotic skins are in compliance with all CITES regulations.
Can I use my own buckle?
Absolutely - we are more than happy to work with you on the design of your gun rig! We use Chicago screws on all of our belts so buckles are very easy to swap out. We are also happy to use any embellishments or conchos or design elements you would like to send to us.
I like some elements of some of your rigs and different elements on other rigs. Can I mix and match in a custom order?
Since this is a custom build shop, you're welcome to mix and match any elements of any rig you want. All we ask is that you're very clear and explicit in your instructions and that we get everything in writing. This will help us keep orders straight as we craft your unique piece. Custom orders such as these may be subject to our custom order returns policy (see below).
RETURNS & REFUNDS
Our returns policy covers 30 days. You have 30 days from receiving your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Customized items and Sale items cannot be returned.
Only regular priced items may be refunded
There are certain situations where only partial refunds may be granted (these may vary and may occur at our discretion).
Reasons Refunds will not be given:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 business days.
Late or Missing Refunds
If you haven’t received a refund within 10 business days of your approval email, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at email@example.com and we will work with you to get the problem resolved.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
To return your product, you should mail your product to:
Hellhound Leather Co
577 W 1350 S Suite B
Woods Cross, UT 84010
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. In cases where the item you purchased was defective or damaged upon arrival, we will cover the return shipping costs.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.